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RDAID Inc. Privacy Policy

Effective Date: Date of User Registration on the PlatformRDAID, Inc. ('RDAID,' 'we,' 'our,' or 'us') is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you use our website and mobile application (together, the 'Platform'). This includes our website located at www.rdaidflow.com.

1. Information We Collect

We collect the following types of information:1.1. Personal Information:
  1. Full name
  2. Email address
  3. Phone number
  4. Physical address
  5. Date of birth
  6. Payment details (e.g., credit card, billing address)
1.2. SMS Communications & Consent:
  1. By registering on the RdAid platform and providing your mobile number, you consent to receive SMS messages from RdAid. These messages may include account verification codes, service updates, and customer support notifications. Messages are sent via a toll-free number and are strictly transactional. If you wish to stop receiving such messages, you may contact privacy@rdaid.com or follow opt-out instructions included in the messages.
1.3. Technical Information:
  1. IP address, browser type, device type, and operating system
  2. Geolocation data (e.g., GPS coordinates)
  3. Device identifiers
  4. Access logs and user activity
1.4. Service and Usage Information:
  1. Service requests and transaction history
  2. Ratings, reviews, and user feedback
  3. Interactions with support

1.5. Analytics and Advertising Data:

  1. Usage patterns
  2. Clickstream data
  3. Third-party cookies and tracking pixels (e.g., Google Analytics, Meta Pixel)

1.6. Sensitive Personal Data (If Applicable):

  1. Biometric data for authentication (processed locally, not stored)

2. How We Use Your Information

We use your information to:
  1. Facilitate service connections between users and providers
  2. Process payments and manage billing
  3. Send notifications, updates, and customer support
  4. Prevent fraud, enforce legal terms, and comply with law
  5. Improve and personalize user experience
  6. Serve personalized advertisements (where permitted)

3. How We Share Your Information

We may share your data with:
  1. Third-party service providers (e.g., payment processors, hosting services)
  2. Analytics and advertising partners
  3. Law enforcement or regulatory authorities when legally required
  4. Successors in the event of a business sale, merger, or acquisition
  5. We do not sell your personal information.

4. Your California Privacy Rights (CCPA)

If you are a California resident, you may:
  1. Request to know what personal information we collect and disclose
  2. Request deletion of your personal data (with exceptions)
  3. Opt-out of the 'sale' of personal data (we do not sell data as defined under CCPA)
  4. To exercise these rights, email us at: privacy@rdaid.com.
  5. We will verify your request and respond within legally required timeframes.

5. Data Security

We implement technical and organizational safeguards, including:
  1. Role-based access controls
  2. Regular audits and vulnerability assessments

6. Data Retention and Deletion

We retain your information as long as necessary to provide services, comply with laws, or resolve disputes. You may request deletion by emailing privacy@rdaid.com.

7. Children's Privacy

Our Platform is not intended for users under 18. We do not knowingly collect data from minors.If we learn we have, we will delete it immediately.

8. International Transfers

We do not knowingly transfer personal data outside the United States. If this changes, we will update this policy and ensure adequate safeguards are in place.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:
  1. Remember preferences
  2. Improve Platform performance
  3. Deliver personalized content and ads
  4. You may modify cookie preferences in your browser. Disabling cookies may affect Platform functionality.

10. Access to Camera, Video, Microphone, and Biometric Data

  1. Camera: Used for uploading photos related to services or identity verification.
  2. Video: You may upload videos for documentation or dispute resolution, with your consent.
  3. Microphone: Used for voice messaging or real-time support. Optional and controlled by your device settings.
  4. Biometric Authentication: For login purposes only. Biometric data is processed locally and not stored by RDAID.

11. Do Not Track and Opt-Out Mechanisms

We respect browser-based 'Do Not Track' signals where applicable. You can also:
  1. Opt-out of targeted advertising through the DAA's consumer choice tool)
  2. Adjust ad preferences on third-party platforms

12. Changes to This Privacy Policy

We may revise this policy. The 'Effective Date' will be updated. Continued use after changes indicates acceptance.

13. Contact Us

RDAID Inc, 7818 N Cameron Ave, Tampa, Florida 33614, Email: privacy@rdaid.comBy using our Platform, including www.rdaidflow.com, you acknowledge that you have read, understood, and agreed to this Privacy Policy